Sustain Path International Pvt. Ltd. values your trust and strives to ensure timely, safe, and reliable delivery of all products. This Delivery Policy outlines how we process, ship, and deliver your orders.
1. Order Processing
- Orders are processed within 1–3 business days after confirmation of payment.
- You will receive an order confirmation email with details of your purchase and expected dispatch date.
2. Delivery Timelines
- Delivery timelines vary depending on your location and product availability.
- Estimated delivery time:
- Within Odisha: 3–5 business days
- Rest of India: 5–10 business days
- International Orders (if applicable): 10–21 business days
- Delays may occur due to unforeseen circumstances such as weather, logistical issues, or regulatory checks.
3. Shipping Partners
We partner with trusted courier and logistics providers to ensure safe and efficient delivery of your products. Tracking details will be shared once your order has been dispatched.
4. Delivery Charges
- Delivery charges, if applicable, will be displayed at checkout before order confirmation.
- Free shipping may be available for certain products or order values, as per promotional offers.
5. Delivery Address
- Customers must provide accurate and complete delivery details (name, address, contact number, PIN code).
- Sustain Path International Pvt. Ltd. will not be held responsible for delays or failed deliveries caused by incorrect/incomplete information.
6. Undelivered Orders
If a package is returned due to incorrect address, non-availability, or refusal to accept delivery, re-delivery charges may apply.
7. International Deliveries (if applicable)
- Customs duties, taxes, and other charges (if any) must be borne by the customer as per local regulations.
- Delivery timelines may be extended due to customs clearance procedures.
8. Customer Support
For any delivery-related concerns, please contact us:
📞 Customer Service: +91 8249288302
📧 Email: support@sustainablepath.com
🏢 Office Address: Birakishorepur, Athagarh, Cuttack – 754029, Orissa