Refund & Return Policy
At SustainPath International, we strive to deliver high-quality, sustainable products and ensure your complete satisfaction. If you are not entirely happy with your purchase, our 10-Day Refund & Return Policy has you covered.
1. Eligibility for Returns
- You may request a return within 10 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging with all labels intact.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
Certain products cannot be returned due to their nature, including:
- Perishable or consumable goods (e.g., organic farming inputs that have been opened or used).
- Customized or special-order products.
- Items purchased on clearance or marked as “final sale.”
3. Refund Process
- To start a return, email us at support@sustainablepath.com with your order details and reason for return.
- Once your return is approved, we will provide instructions and the return address.
- After we receive and inspect your item, your refund will be processed within 7 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
4. Exchanges
If you would like to exchange an item (for example, for a different product), please follow the same return procedure and place a new order once your refund is processed.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately at support@sustainablepath.com with photos of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
7. Contact Us
For any questions about our Refund & Return Policy, please contact:
- Email: support@sustainablepath.com
- Phone: +91 8249288302
We value your trust and aim to ensure a smooth and hassle-free experience for all our customers.